Relay pulls shipment and order information from your connected systems (like Shiphero), including:
Order ID
Tracking number
Shipping address
Proof of shipment/delivery
Description of the issue (lost, damaged, etc.)
Relay ensures the correct documentation is submitted to speed up claim processing.
You can also view all claim details associated with a specific ticket by navigating to the Claims section and selecting the ticket you wish to review. This will open a detailed view showing the claim status, filing history, carrier information, and any pending actions.
