You can view all claims filed by Relay by navigating through the side navigation panel:
Access Claims:
From the side navigation bar in the webapp, click on "Claims". This will open the Claims dashboard.
Claims Overview:
In the Claims view, you will see a complete list of all claims that Relay has filed on your behalf. Each claim entry includes important details such as:Carrier (e.g., UPS, USPS)
Order number
Date of filing
Current claim status
Tracking Open and Pending Claims:
Relay also highlights claims that require additional attention. You’ll see reminders with statuses like:"File in 10 days" – claims that need to be filed soon based on carrier timelines.
"Due in 5 days" – claims that are approaching the deadline and require immediate action.
Stay Proactive:
This view ensures that your team can track claim progress in real time, address pending tasks proactively, and avoid missing important filing windows.