Relay
Learn how Relay works across various use cases.
Order Status
Learn how Relay handles order tracking cases.
Can I see how Relay has resolved a particular inbound inquiry?
Does Relay escalate inquiries that require human attention?
How does Relay update an address if a customer requests it?
What do I do if the order number is not recognized?
What kind of order status questions does Relay handle?
What systems does BackOps AI pull order status information from?
Reshipment
Learn how Relay handles reshipment cases.
Can I take control of certain reshipment inquiries?
How does Relay handle reshipment requests?