Relay provides full visibility into how each customer inquiry is handled. You can view detailed information about a specific ticket by navigating to the WebApp and searching for the ticket ID or customer contact information.
This opens a ticket view where you’ll find:
A summary of the inquiry and its resolution.
The communication thread between Relay and the customer.
The audit log, which tracks every step Relay took to resolve the issue, including any escalations, actions taken, and system interactions.
This detailed audit trail ensures transparency and allows you to monitor how effectively Relay is managing inquiries.