Dock reads the content of your email thread and generates intelligent responses by pulling information from two primary sources:
Your connected business systems (like your ERP, CRM, order management system, etc.)
Your team’s shared Knowledge Hub, which contains SOPs, FAQs, product guides, and internal docs
This allows Dock to respond with real, grounded answers not just generic text. Whether the question is about order delays, part availability, pricing, policies, or shipping terms, Dock delivers a response rooted in your actual operations.