Dock is designed to handle the types of questions that come up every day in logistics, operations, customer support, and internal coordination especially those that traditionally require searching through systems or SOPs.
Because Dock is connected to your organization's Knowledge Hub and business systems (like ERPs, CRMs, order management tools, or carrier portals), it can answer questions that are both operationally specific and context-aware.
Some example of questions Dock can handle:
“What’s the status of PO #1543?”
“When will this order ship?”
“Has the customer received their delivery?”
“Is this order delayed?”
“Do we have part #A31 in stock?”
“How many units are left in our Chicago warehouse?”
“Are we running low on this product?”
If the answer to a question exists in your:
ERP or CRM
Knowledge Hub
SOPs, policy docs, or training guides
Shipment records, invoice logs, or ticket history
Then Dock can find it, frame it, and deliver it instantly. This turns every member of your team into a confident, fast responder, even if they’ve never handled that exact issue before.