Dock answers your emails by first reading the message you're viewing and understanding what the sender is asking. Whether it's a question about an order, a delivery issue, or a policy request, Dock looks at the context of the thread to figure out what kind of response is needed.
It then pulls information from two places:
Your internal documentation (like SOPs, policies, and product guides)
Your connected systems (like your ERP, CRM, or order tracking tools).
This lets Dock respond with real, up-to-date answers based on how your business actually works.
Once it has what it needs, Dock writes a helpful reply for you. You can generate a draft with one click, review or edit it if needed, and add it to your email. It saves time, keeps answers consistent, and helps your team move faster, right inside your inbox.