Generate Draft
Creates a full, customer-facing reply with complete sentences, a clear tone, and structured information. Ideal when you want Dock to do the writing for you.Add to Reply
Inserts Dock’s raw response (from chat) directly into your email reply field. Best used when you want to manually adjust the reply or include a specific excerpt from Dock’s answer.
Think of “Generate Draft” as hands-off writing help, and “Add to Reply” as copy-pasting a useful snippet automatically.