Relay is capable of handling a wide range of order status-related questions. Examples include:
"Where's my package?"
"When will I receive my order?"
"What's the current status of my shipment?"
Relay can address these types of questions by fetching real-time data from your integrated systems. Additionally, if you have specific Standard Operating Procedures (SOPs) in place for how these inquiries should be handled, Relay can be tailored to follow those guidelines, ensuring consistency across all customer interactions.