Relay handles reshipment requests by adhering to the Standard Operating Procedures (SOP) you’ve defined. It automatically triggers the reshipment process through your integrated systems, based on specific criteria like damaged or lost items, address errors, or customer complaints. The process can be customized to match your organization's workflows, ensuring consistency and accuracy.
At this stage, we ask teams to provide their standard operating procedures (SOPs) so we can train Relay to accurately resolve inquiries on their behalf.