The Knowledge Hub is where you store all your operational content like SOPs, SLAs, playbooks, guides, and internal instructions that Dock can reference when answering questions or automating workflows.
Think of it as a central brain for Dock. You can upload any documents your team would normally refer to while handling tickets, responding to inquiries, or making decisions. Dock will read and understand these files, then apply the content when responding just like a well-trained teammate would.
Whether it’s a detailed return policy, a shipping rule, or a step-by-step troubleshooting guide, Dock uses what’s in your Knowledge Hub to respond accurately and consistently.
You don’t need to manually tag or train anything. Just drop your files in and Dock will take it from there.