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Knowledge Hub

The Knowledge Hub is where Dock learns. This section covers how to upload documents, organize content, and optimize your knowledge base so Dock can answer questions accurately.

Getting started

This guide will show you overview of knowledge hub, how to add content, structure your hub for the best results.


What is Knowledge Hub?
Knowledge Hub Features Explained
What type of files are supported in Knowledge Hub?
Is there a limit to how many files I can upload?
Folders & File Organization

Keep your Knowledge Hub clean and searchable. Learn how to group files into folders, use tags effectively, and organize your content so Dock can find the right answer, fast.


How do I create a folder?
What is the use of creating folders?
How do I set up my Knowledge Hub?
Can I rename or delete a folder (or file) in the Knowledge Hub?
Access & Permissions

This guide covers permission levels, team access settings, and how to keep sensitive content secure while ensuring Dock has what it needs to help.


Can anyone on the team create folders and add files?
Who has access to files and folders in the Knowledge Hub?
Best practices

Make the most of your Knowledge Hub. Learn how to write clear answers, structure files for searchability, and keep content up to date so Dock can deliver accurate, helpful responses every time.


How often should I update my documents in the Knowledge Hub?
How should I name and organize my folders?