Folders help you organize your documents so Dock can reference the right content faster and more accurately.
When you create folders, you're grouping related SOPs, SLAs, and internal guides by topic, function, or department. This structure helps Dock understand the context better when answering questions or triggering workflows.
Benefits of using folders:
Improved accuracy: Dock knows where to look based on the question being asked.
Faster retrieval: Organized content helps Dock respond quicker with relevant information.
Easier management: You can quickly find and update documents by category.
Cleaner setup: Keeps your Knowledge Hub structured and easy to navigate, especially as your file count grows.
Example folder structures:
“Shipping & Delivery Policies”
“Returns & Warranty”
“Customer Escalation Playbooks”
“Warehouse Processes”
“Vendor SLAs”
You can create folders any time from your Knowledge Hub, and update or reorganize them as your processes evolve. The cleaner your structure, the smarter Dock becomes.