The Knowledge Hub is more than just a document storage space - it’s where Dock learns how your team operates. By uploading your internal content, Dock can answer questions and take action based on your company’s specific rules, processes, and guidelines.
Here’s what you can do with the Knowledge Hub:
Upload Any Internal Documentation
Add your SOPs, SLAs, how-to guides, escalation paths, policies, troubleshooting steps, or FAQs. These documents form the knowledge base Dock uses when responding to questions or automating tasks.
Supported formats include: PDF, Word and text files. Learn more about this feature.
Organize with Folders
Create folders to keep documents grouped by topic, team, or workflow. For example:
“Shipping & Fulfillment”
“Returns & Warranty”
“Customer Onboarding”
“Escalation Protocols”
Dock uses folder structure to apply the right context when answering questions, so organized content = better performance. Learn more about this feature.
Smart Referencing
When Dock answers a question, it will cite which document or section it used so your team can trust and verify the information. It’s not just pulling text, it’s applying your logic.
Team Collaboration
All members can view and use content in the Knowledge Hub when asking Dock questions. Anyone can upload, organize, and manage documents, while referencing them in their day-to-day work.
No Training Needed
Unlike traditional knowledge bases, you don’t need to tag documents, build decision trees, or manually “train” Dock. Just upload and go. Dock automatically processes and learns from your files.
Want tips on how to structure your folders or keep content up to date? Check out our Best Practices guide.