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Dock Features Explained

Learn about each of Dock's features for logistics operations.

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Written by Aishwarya Gupta
Updated yesterday

Dock is an AI-powered copilot built to streamline your operations. Whether you’re in logistics, supply chain, customer service, or internal ops, Dock analyzes your questions, fetches real-time data, and helps you take action so your team can move faster, with less manual work.

Answer questions instantly

Dock connects to your systems (like WMS, ERP, or custom systems) and responds to natural-language questions just like a teammate would. Whether it’s “Where’s this shipment?” or “How much inventory is left?”, Dock pulls live answers directly from your tools.

You can talk to Dock in:

Connects to your systems

Dock integrates with your existing stack like WMS, ERPs, CRMs, shared inboxes, databases, and more. It fetches data in real time so your team doesn’t have to. To connect your system, check this article out.

If you use a custom system or something we don’t yet support, you can request an integration by contacting our support team, email [email protected], or messaging the chat widget from your workspace.

Understands your SOPs and rules

Upload your internal SOPs, SLAs, and escalation processes, and Dock will follow them automatically when responding. This ensures answers are not only fast but accurate, contextual, and aligned with how your team operates. Learn more about this feature.

Self-onboarding and team management

Dock is built to be self-serve. You can create an account, connect your systems, upload documents, and invite your team—all without needing an implementation consultant.

Admins can:

Secure by design

We follow enterprise-grade security practices to ensure your data stays safe. All data is encrypted in transit and at rest. You control what systems Dock can access and what actions it can take.


Want to see Dock in action? Start a free trial or contact us for a live demo.

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